Stakeholder Engagement

Building stronger connections

APSEZ port at sunset

Our operations are built around stakeholders who contribute directly to our performance and long-term success. Their perspectives shape our operating model and guide our actions and strategy. Through continuous dialogue, we address their material concerns and drive shared value creation, building a more resilient and trusted enterprise.

Approach to Stakeholder Engagement

Board-Level Committee

Stakeholders Relationship Committee

Head Accountable

Head – ESG and Investor Relations

Process Followed

Understanding Stakeholders

  • Identify and assess the stakeholder group
  • Evaluate their needs, concerns, expectations and potential value to the organisation

Prioritising Stakeholders

  • Evaluate their influence and impact on our business and vice versa
  • Prioritise areas and resources where engagement matters the most

Dialogue and Collaboration

  • Meaningful engagement for open dialogue, feedback and participation to strengthen trust and transparency

Inclusive Stakeholder Engagement Highlights

Training for all managers to foster meaningful dialogue and collaboration across organisation
Voices of marginalised groups integrated into decisions
Capacity-building for effective communication with the Company
Transparent records of engagement, feedback, decisions and actions taken
Grievance mechanism for direct reporting to the responsible head
Group-wide Stakeholder Engagement policy tied to annual performance review for the top managers
Quarterly briefings to the Board of Directors

Stakeholder Importance

Stakeholder importance matrix showing influence versus interest
How We Engaged in FY 2025-26

Investors and Shareholders

Investors & Shareholders provide capital to support business expansion and transition to sustainable operations. Our engagement builds trust and apprises them of our long-term strategy.

Dialogue Tools

  • Investor/analyst meets/conference calls and AGMs
  • One-on-one discussions
  • Quarterly results, annual reports, media releases, stock exchange (SE) intimation, company/SE website, email
  • Grievance redressal mechanisms

Frequency

  • Quarterly and ongoing

Stakeholder Priorities

  • Consistent dividends and share price appreciation
  • Prudent capital allocation and debt discipline for profitable growth
  • Growth visibility and resilient operations
  • ESG leadership and sound corporate governance practices

Value Created

  • Delivered all-time high operational and financial performance with acceleration in integrated transport platform value proposition
  • Net debt/EBITDA optimised to 1.9x
  • Improved average debt maturity to 5.4 years
  • Improvement in MSCI ESG rating
₹12,782 crore
PAT ↑16% (all-time high)
16%
ROCE (↑100 bps)
₹7.50
Dividend per share

Capitals Impacted

Financial Capital Intellectual Capital Manufactured Capital

Material Topics

M1M6M12M13M15M17

Customers

Customers are the cornerstone of our growth and success. They not only provide business but also inspire innovation through their insights and evolving needs. By co-creating solutions, we build satisfaction, trust, and mutual value.

Dialogue Tools

  • Distributor/retailer/customer/achievers meet, senior leader conferences and joint BD plans
  • Reports, brochures, website, e-mails, customer helpdesk/support cells/feedback mechanism
  • Digital communication and social media dialogue
  • Value chain assessments

Frequency

  • Annually, quarterly and ongoing

Stakeholder Priorities

  • Integrated, reliable and cost-effective range of ports and logistics services
  • Seamless service experience with clarity and transparency
  • Consideration of evolving requirements
  • Digitally-enabled operations and faster turnaround

Value Created

  • Sustained delivery of highly-efficient, tech-enabled multimodal solutions for diverse needs
  • Port capacity and fleet expansion to accommodate growing volumes
  • End-to-end, port-to-customer-gate offerings, including regulatory assistance and documentation support
  • SEZ land bank for industrial cluster development
  • EHS and ESG survey-driven process upgrades and service improvement
500.8 MMT
Cargo Handled

Capitals Impacted

Manufactured Capital Financial Capital Intellectual Capital Social and Relationship Capital

Material Topics

M1M2M4M10M14M17

Employees

Employees are the backbone of our operations and customer relationships. Their growth and development drive operational excellence and ensure our collective success.

Dialogue Tools

  • Townhalls and individual interactions
  • Wellness/training programmes and surveys
  • Print media, intranet, website, e-mails, grievance mechanisms and HR portals
  • Your Voice Matters Survey

Frequency

  • Ongoing with periodic reviews

Stakeholder Priorities

  • Safe, diverse and inclusive workplace
  • Competitive pay and wellness support
  • Opportunities for skilling and career visibility
  • Human rights consideration

Value Created

  • Completed performance/career development reviews of 100% employees
  • Structured learning interventions for safety, technical and soft skill development
  • Invested ₹24.5 crore in employee benefits and wellness
  • Conducted health camps (mental and physical) and engagement programs
  • Rated “Great Place to Work” for 6th consecutive year
8.3
Employee Net Promoter Score (eNPS)
₹28.6 crore
Invested in employee well-being and training

Capitals Impacted

Financial Capital Intellectual Capital Manufactured Capital Human Capital

Material Topics

M6M8M9M11M13M17

Suppliers

Suppliers provide critical materials, equipment, technology and services that enable daily operations and expansion. Our engagement ensures alignment of business goals, efficient execution and sustainable value chain.

Dialogue Tools

  • Pre-qualification/vetting, MoU and framework agreements
  • Meets/workshops, direct interaction and plant visits
  • Online survey, e-mails, value chain assessment, grievance mechanism, reports and website

Frequency

  • Monthly, quarterly, annually, ongoing

Stakeholder Priorities

  • Fair, ethical, and transparent contracting practices
  • Human rights, anti-bribery and anti-corruption practices
  • Consistent business opportunity and timely payments
  • Collaborative engagements and capacity-building training
  • Digitalisation and infrastructure support

Value Created

  • Predictable demand through steady capex and growing operational requirements
  • Fair and transparent procurement through supplier code of conduct, structured onboarding and supply chain governance
  • 100% suppliers assessed via on-site assessment
  • Conducted capacity building and safety awareness sessions
168
No. of significant Tier-1 suppliers
5,763
No. of Tier-1 suppliers
75%
Procurement from significant Tier-1 suppliers

Capitals Impacted

Manufactured Capital Human Capital Financial Capital Intellectual Capital Natural Capital

Material Topics

M1M6M9M16M17

Community

Community provides social licence to operate. Their trust and well-being are integral to our long-term success. We engage to address their concerns, build trust and ensure inclusive growth in the long term.

Dialogue Tools

  • Community visits, projects and volunteerism
  • Partnership with local charities
  • Seminars/conferences, perception surveys, impact assessments
  • Group and individual interactions
  • Media, website and grievance mechanism

Frequency

  • Monthly, quarterly, annually, ongoing

Stakeholder Priorities

  • Local progress, development and improved living conditions
  • Skill training and job creation
  • Environmental conservation and responsible operations

Value Created

  • Community programmes across education, healthcare, skilling and livelihood
  • Investments in climate actions and sustainability initiatives
  • Regular community impact assessments and surveys/perception reviews
  • Addressing emerging concerns and grievance redressal
₹199 crore
Total CSR spends (additional ₹130+ crore earmarked)
6.7 lakh
Direct beneficiaries

Capitals Impacted

Human Capital Social and Relationship Capital Natural Capital Manufactured Capital Financial Capital

Material Topics

M1M2M3M4M7M12M15

Regulatory Authority and Rating Agencies

Regulatory authorities shape business policies and the compliance environment, while rating agencies evaluate an organisation’s financial strength and ESG performance. Engaging with them ensures a stable operating landscape, strengthens credibility and reinforces market trust.

Dialogue Tools

  • Reports, regulatory filings, online applications, presentations
  • One-to-one interaction, meetings, events, e-mails and letters

Frequency

  • Monthly, quarterly, annually, as and when required

Stakeholder Priorities

  • Timely tax filings, audit report submissions and sustainability disclosures
  • Compliance with local and national regulations and human rights practices
  • Constructive feedback on performance
  • Participation in policy discussions, presentations and regulatory forums

Value Created

  • Ensure timely tax payments and avoid non-compliance penalties across all operational regions
  • Maintain transparent and timely communication on performance, prospects, and sustainability disclosures
  • Sustain strong credit ratings through transparent disclosures on business performance and strategy
  • Collaborate with regulators and adopt evolving regulatory frameworks proactively
₹12,155 crore
Total tax contribution to the exchequer

Capitals Impacted

Financial Capital Intellectual Capital Manufactured Capital Natural Capital Social and Relationship Capital

Material Topics

M1M2M3M4M5M6M9M13M15M17

Capitals Deployed

Financial Capital
Human Capital
Manufactured Capital
Natural Capital
Intellectual Capital
Social and Relationship Capital

Material Topics

M1 Climate Change
M8 Employee Engagement
M15 Risk Management
M2 Biodiversity and Land Use
M9 Occupational Health and Safety
M16 Supply Chain Management
M3 Water and Wastewater Management
M10 Customer Satisfaction
M17 Regulatory Compliance
M4 Waste Management
M11 Diversity, Equity and Inclusion
M18 Geopolitical Risks
M5 Air Quality Management
M12 Labour Relations Management
M19 Digital Inequality
M6 Human Rights
M13 Business Ethics
M7 Community Relations
M14 Data Privacy and Security
Stakeholder Engagement Highlights, FY 2025-26
Investor engagement

Investor Engagement

Maintained continuous dialogue with the investors throughout the year. A key highlight was the Logistics Investor Day in Tumb. The session provided a comprehensive overview of our world-class Integrated Transport Platform strategy, operational performance, capital allocation discipline, risk management, and sustainability integration across our ports and logistics ecosystem. The day focussed on:

  • Strategic initiatives to accelerate logistics business growth
  • Technology-enabled operational excellence
  • Sustainability rating and overall performance

The event deepened investor understanding of our priorities, and facilitated constructive dialogue on market outlook, capital efficiency, and resilience.

Supplier engagement

Supplier Engagement

Conducted to strengthen supplier partnerships through structured programs, including Project SETU, Suraksha Samvad and Sampark. Engagements focussed on:

  • Assessment of suppliers and disclosure of BRSR principles of our applicable suppliers
  • Safety training covering protocols, near-miss reporting, and site-specific risk controls
  • Standardisation of operating practices to align with APSEZ’s HSE norms and performance benchmarks

These initiatives underpin a culture of shared responsibility, reduce operational risk, and enhance performance across our supply network.

Customer engagement

Customer Engagement

Conducted a structured customer engagement initiative, Project SETU, to assess alignment with BRSR principles and support consistent, transparent disclosures among applicable customers.

We have dedicated Key Account Managers (KAMs) who serve as a single point of contact for major clients, ensuring personalised service and a deep understanding of their business needs.

These efforts are complemented by formal feedback mechanisms, including Customer Satisfaction (CSAT) surveys, which enable us to quantitatively track customer experience and drive continuous improvement.

Employee engagement

Employee Engagement

Reinforced a strong culture of transparency and collaboration through various initiatives conducted across the year, including:

  • Townhalls at business units and corporate offices to share updates on operational safety, productivity, ESG progress, and people initiatives
  • Feedback and Q&A forums with leadership team to encourage open communication and address employee concerns constructively
  • Training and skills development sessions

These engagements strengthen organisational alignment, enhance trust, and support capability building across the workforce.